Terms of service

TERMS OF SERVICE

Last updated: 24 July 2026

1. Overview

This website is operated by OASIS PROJECT LTD, trading as Grillpova (“Grillpova”, “we”, “us” or “our”).

These Terms of Service (“Terms”) apply when you visit grillpova.co.uk, use our website or purchase products from us.

By using our website or placing an order, you agree to these Terms. Please read them carefully before completing a purchase.

Nothing in these Terms limits or excludes any rights available to consumers under applicable UK law.

2. Our Business Information

Trading Name: Grillpova
Legal Business Name: OASIS PROJECT LTD
Company Number: 03447762
Registered Address: 113 Queens Road, Brighton, East Sussex, England, BN1 3XG, United Kingdom
Email: support@grillpova.co.uk
Phone: +44 7446 371844
Support Hours: Monday–Friday, 9:00–18:00

3. Eligibility to Purchase

To place an order, you must:

  • Be at least 18 years old.

  • Be legally capable of entering into a contract.

  • Provide accurate and complete billing, delivery and contact information.

  • Be authorised to use the selected payment method.

You may not use our products or website for any unlawful or unauthorised purpose.

4. Product Information

We take reasonable care to ensure that product descriptions, specifications, photographs and prices are accurate.

Product colours and appearance may vary slightly because of screen settings, lighting, product updates or manufacturing variations. Any differences will not affect your statutory right to receive products that are as described, of satisfactory quality and fit for their intended purpose.

Product measurements should be reviewed before ordering. Accessories shown in lifestyle images are not included unless clearly stated in the product description.

All products are subject to availability.

5. Prices and Payment

All prices are displayed in Pounds Sterling (GBP).

Prices include any taxes that we are legally required to charge. Shipping is free for all eligible UK orders.

We accept the payment methods displayed during checkout. Full payment must be authorised before an order can be processed.

If we discover an obvious pricing or product-information error, we will contact you before dispatch. You may confirm the order at the correct price or cancel it for a full refund. We will not charge a higher price without your agreement.

6. Placing and Accepting an Order

After placing an order, you will receive an order confirmation. This confirms that we have received your order but does not necessarily mean that it has been accepted.

A contract is formed when we send you confirmation that the order has been dispatched.

We may decline or cancel an order before dispatch if:

  • The product is unavailable.

  • Payment cannot be authorised.

  • The delivery information is incomplete or invalid.

  • We identify a pricing or description error.

  • Fraud or unauthorised activity is suspected.

  • We cannot deliver to the supplied address.

If payment has already been taken for an order we cannot accept, the amount paid will be refunded to the original payment method.

7. Order Cancellation Before Dispatch

You may request to cancel an order before it is dispatched by contacting:

support@grillpova.co.uk

Please include your full name and order number.

We will try to process the cancellation before dispatch. If the order has already been dispatched, it must be returned in accordance with our Return & Refund Policy.

8. Processing and Delivery

Orders are normally processed within 1–2 business days.

Following processing, estimated delivery is 3–5 business days. Business days exclude weekends and UK public holidays.

We currently:

  • Deliver throughout the United Kingdom.

  • Provide free shipping on every order.

  • Use DHL for deliveries.

  • Provide tracking information when available.

Delivery dates are estimates and are not guaranteed. If a significant delay occurs, we will contact you and explain the available options.

Unless another delivery period has been expressly agreed, your statutory rights apply if goods are not delivered within the time required by UK consumer law.

You are responsible for providing a complete and accurate delivery address. Please contact us immediately if you notice an error.

Further information is available in our Shipping Policy.

9. Risk and Ownership

Responsibility for the products passes to you when they are delivered to you or to a person identified by you to receive them.

Ownership passes to you once we have received full payment and the products have been delivered.

10. Change-of-Mind Returns

Grillpova provides an extended 30-day return period, beginning on the date you receive your order.

To use our extended return policy, the product must normally be:

  • Unused and in its original condition.

  • Returned with its original packaging.

  • Returned with all included parts, manuals and accessories.

  • Accompanied by proof of purchase.

You must contact us before sending a return. Unauthorised returns may take longer to identify and process.

For change-of-mind returns, the customer is responsible for return shipping costs. We do not charge a restocking fee.

Our extended policy does not reduce your statutory cancellation rights. During the legal cancellation period, you may inspect a product in the same way you reasonably could in a shop. We may reduce a refund if handling beyond what is necessary causes a loss in value, where permitted by law.

Full instructions are provided in our Return & Refund Policy.

11. Refunds

Once a return is received and inspected, we will inform you whether the refund has been approved.

Approved refunds will be issued to the original payment method without undue delay and within the period required by UK law. Depending on your bank or payment provider, the refunded amount may take an additional 5–10 business days to appear.

We may wait until we receive the returned product, or evidence that it has been sent, before issuing a change-of-mind refund where permitted by law.

12. Faulty, Damaged or Incorrect Products

Please inspect your order after delivery and contact us promptly if a product is:

  • Faulty.

  • Damaged on arrival.

  • Incorrect.

  • Missing parts.

  • Not as described.

Include your order number and clear photographs where reasonably possible.

Where the problem is confirmed, Grillpova will arrange or cover reasonable return costs and provide an appropriate remedy under UK consumer law.

Products supplied to consumers must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

Nothing in these Terms or our policies limits these statutory rights.

13. Store Warranty

Eligible products include a 6-month Grillpova store warranty beginning on the delivery date.

The warranty covers confirmed faults arising during normal and intended use. It does not normally cover:

  • Accidental damage.

  • Misuse or neglect.

  • Normal wear and tear.

  • Incorrect assembly or installation.

  • Failure to follow product or safety instructions.

  • Unauthorised repairs or modifications.

  • Damage caused by unsuitable storage or weather exposure.

The warranty is provided by Grillpova. Depending on the issue, the remedy may include repair, replacement or refund.

The warranty is additional to, and does not replace or limit, your legal consumer rights. Please review our Warranty Policy for full details.

14. Product Use and Safety

Products must be assembled, installed, operated, cleaned and stored according to the instructions supplied with them.

You are responsible for:

  • Following all safety warnings.

  • Using the product only for its intended purpose.

  • Ensuring appropriate ventilation and safe placement.

  • Keeping hot equipment, fuel and ignition sources away from children.

  • Complying with applicable local safety requirements.

Nothing in this section excludes our responsibility for supplying products that are safe and legally compliant.

15. Accounts and Website Security

If customer accounts are available, you are responsible for maintaining the confidentiality of your login information and for activity performed through your account.

Please contact us immediately if you suspect unauthorised access.

We may suspend access where reasonably necessary to protect customers, prevent fraud, secure the website or investigate misuse.

16. Prohibited Uses

You must not:

  • Use the website for unlawful or fraudulent activity.

  • Submit false, misleading or unauthorised information.

  • Introduce malware, viruses or harmful code.

  • Attempt to gain unauthorised access to the website or another customer’s account.

  • Interfere with the operation or security of the website.

  • Copy or commercially exploit website content without permission.

  • Use automated systems to scrape or overload the website.

We may restrict website access where these rules are breached. This will not remove any rights relating to an existing lawful order.

17. Intellectual Property

Website content, including the Grillpova name, logo, text, graphics, layout and original materials, belongs to us or is used under licence and is protected by applicable intellectual property law.

You may view and use the website for personal, non-commercial shopping purposes. Content may not be reproduced, sold, modified or commercially distributed without prior written permission.

18. Reviews and Submitted Content

If you submit a review, photograph or other content, you confirm that:

  • You created it or have permission to use it.

  • It is truthful and relates to your genuine experience.

  • It does not violate another person’s rights.

  • It is not unlawful, abusive or misleading.

You permit us to display and reproduce submitted content for operating and promoting Grillpova. We may remove content that breaches these Terms or applicable law.

19. Third-Party Services and Links

Our website may use third-party services for payments, hosting, security, analytics and delivery.

It may also contain links to third-party websites. We are not responsible for external website content, availability or privacy practices. Use of third-party services may be subject to their own terms.

20. Privacy and Cookies

Our collection and use of personal information are explained in our Privacy Policy.

Our website uses cookies and similar technologies. Where required, non-essential cookies will only be used after consent has been provided through our cookie settings.

21. Promotions and Discount Codes

Promotions and discount codes may be subject to separate conditions, expiry dates and product restrictions.

Unless expressly stated otherwise:

  • Only one discount code may be used per order.

  • Codes cannot be exchanged for cash.

  • Discounts cannot be applied retrospectively.

  • Promotions remain subject to product availability.

Your statutory rights remain unaffected.

22. Our Responsibility to You

We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Breach of your statutory consumer rights.

  • Any other liability that cannot legally be excluded.

Products sold through the website are intended for personal and domestic use. We are not responsible for business losses, loss of profit or loss of commercial opportunity where you purchase as a consumer.

23. Events Outside Our Reasonable Control

We are not responsible for delays caused by events outside our reasonable control, such as severe weather, transport disruption, carrier interruption, natural disasters or failures of essential networks.

We will take reasonable steps to minimise the effect of any delay and contact you where appropriate. Your statutory cancellation and delivery rights remain unaffected.

24. Changes to These Terms

We may update these Terms when our services, business practices or legal obligations change.

The version that applies to your purchase is the version available when the order is placed. Changes will not retrospectively alter an existing contract without your agreement.

25. Other Important Terms

If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

A delay in enforcing a right does not mean that the right has been waived.

You may not transfer your rights or obligations under these Terms without our written permission. We may transfer our rights or obligations where this does not reduce your legal protections.

Only you and Grillpova may enforce the contract, except where applicable law provides otherwise.

26. Governing Law and Courts

These Terms are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you retain any mandatory protections provided by the law where you live and may bring proceedings in your local courts.

Customers in England or Wales may bring proceedings in the courts of England and Wales.

27. Contact and Complaints

If you have a question, complaint or problem with an order, contact us:

OASIS PROJECT LTD trading as Grillpova
Company Number: 03447762
Address: 113 Queens Road, Brighton, East Sussex, England, BN1 3XG, United Kingdom
Email: support@grillpova.co.uk
Phone: +44 7446 371844
Support Hours: Monday–Friday, 9:00–18:00

Please include your name, order number and a clear description of the issue. We will make reasonable efforts to resolve complaints promptly and fairly.