WARRANTY POLICY

Last updated: 24 July 2026

1. Warranty Provider

This warranty is provided by:

Trading Name: Grillpova
Email: support@grillpova.co.uk
Phone: +44 7446 371844
Support Hours: Monday–Friday, 9:00–18:00

2. Warranty Period

Eligible products purchased directly from grillpova.co.uk include a 6-month Grillpova store warranty.

The warranty period begins on the date the product is delivered to the original customer.

The warranty applies to eligible orders delivered within the United Kingdom.

3. What the Warranty Covers

The warranty covers confirmed defects arising during normal domestic use, including:

  • Defects in materials or workmanship.

  • Electrical or mechanical failure not caused by the customer.

  • A product failing to operate according to its supplied instructions.

  • Missing or defective components that prevent normal use.

  • Faults present at the time of delivery that become apparent during the warranty period.

Coverage applies only when the product has been assembled, used, maintained and stored according to its supplied instructions.

4. What the Warranty Does Not Cover

The warranty does not normally cover:

  • Accidental damage.

  • Misuse, abuse or neglect.

  • Normal wear and tear.

  • Cosmetic marks that do not affect product operation.

  • Damage caused by incorrect assembly or installation.

  • Failure to follow operating, cleaning, maintenance or safety instructions.

  • Use of an unsuitable electrical supply, fuel or connection.

  • Rust, corrosion or weather damage caused by unsuitable storage or insufficient protection.

  • Damage caused by fire, flooding, severe weather or another external event.

  • Unauthorised repairs, modifications or replacement parts.

  • Commercial, rental or professional use unless expressly stated on the product page.

  • Consumable components that naturally require replacement through normal use.

  • A fault that was clearly disclosed before purchase.

These exclusions do not apply where they would unlawfully limit the customer’s statutory rights.

5. How to Make a Warranty Claim

To request warranty assistance, contact:

Email: support@grillpova.co.uk
Phone: +44 7446 371844

Please provide:

  • Your full name.

  • Order number or other proof of purchase.

  • Product name.

  • A clear description of the fault.

  • Photographs or a short video showing the problem where reasonably possible.

  • The product serial number, if applicable.

Please do not return or dispose of the product until our support team provides instructions.

6. Assessment of Claims

We may request additional information or reasonable troubleshooting steps to understand the problem.

Where necessary, we may arrange collection or ask for the product to be returned for inspection.

Products must be packaged safely and include the relevant parts required to assess the reported fault.

7. Available Remedies

If a claim is accepted, an appropriate remedy will be provided depending on the fault, product and customer’s legal rights.

This may include:

  • Replacement parts.

  • Repair.

  • Replacement product.

  • Partial refund.

  • Full refund.

Any repair or replacement will be completed within a reasonable time and without significant inconvenience to the customer, as required by applicable law.

8. Warranty Return Costs

Grillpova will cover or arrange reasonable return costs for a confirmed eligible warranty claim.

Customers will not be charged a restocking fee for a valid warranty claim.

If inspection shows that the problem was caused by something excluded from this warranty, we will contact the customer before arranging any chargeable service or return.

9. Products Damaged on Delivery

If a product arrives damaged, incorrect or missing parts, contact us as soon as reasonably possible.

Please retain the product, packaging and all included components while the issue is reviewed.

Delivery damage may also be handled under our Return & Refund Policy and the customer’s statutory rights.

10. Statutory Consumer Rights

This 6-month warranty is provided in addition to your statutory consumer rights.

Under UK consumer law, products must be:

  • Of satisfactory quality.

  • Fit for their intended purpose.

  • As described.

These legal rights are not affected or replaced by this warranty. The end of the 6-month warranty period does not automatically mean that all statutory rights have ended.

Customers may choose to rely on their statutory rights rather than this warranty where applicable.

11. Contact Us

For warranty support:

Grillpova
Website: https://grillpova.co.uk
Email: support@grillpova.co.uk
Phone: +44 7446 371844
Support Hours: Monday–Friday, 9:00–18:00